Monely Monely

Delete account and data

App: Monely - Personal Finance (com.monely.app) · Developer: AprendendoAI

This page explains how to request deletion of your account in the Monely - Personal Finance app and which data is removed, as required by Google Play policies.

How to request deletion

Option 1: from inside the app (recommended)

  1. Open the Monely app.
  2. Go to Settings.
  3. Tap Danger Zone → Delete Account.
  4. Confirm. Your request is recorded immediately.

Just want to start over? In the same Danger Zone, right above it, Clear my data erases the entries you choose and takes you back to the initial setup while keeping your account, your subscription and your WhatsApp number. Deleting the account is only for leaving Monely for good.

Option 2: by email

If you cannot access the app, send an email to contato@monely.app from the same address registered in your account, with the subject "Monely account deletion". We will confirm within 7 business days.

What data is deleted

Once the deletion process is completed, the following is permanently removed:

  • Your account profile (name, email, profile picture)
  • All financial transactions, accounts and balances
  • Custom categories and tags
  • Goals, scheduled payments and reminders
  • Conversation history with the in-app AI assistant
  • History of messages received via WhatsApp
  • Consents, session tokens and app preferences
  • Referral code and history of referrals tied to your account

What data is retained and for how long

30-day grace period: when you confirm deletion, your account is deactivated immediately and your data is no longer accessible from the app. For 30 days you may request to reverse the deletion via the email above. After that, deletion is definitive and can no longer be reversed.

After 30 days, all personal data is permanently deleted. Only the following remain:

  • Anonymous technical logs (with no personal identification), for up to 90 days, for security audit purposes.
  • Data strictly required by law (for example, paid subscription billing records) for the minimum legal retention period.
  • Payment records processed by Google Play or Apple App Store fall under those stores' policies and are not under our direct control.

Important: deletion is final after 30 days. Financial data, custom categories or history cannot be recovered after that. If you want a backup, export your data before requesting deletion (Settings → Export data).

Completion timeline

  • Immediate: account deactivated and inaccessible from the app.
  • Up to 30 days: grace period during which deletion can be reversed on request.
  • Up to 60 days: complete removal of data from rotating backups.

Questions

For questions about the deletion process, write to contato@monely.app. More details about data handling are in our Privacy Policy.

Monely · AprendendoAI · © 2026

CHARLES BERTI TECNOLOGIA DA INFORMAÇÃO LTDA · CNPJ 66.037.451/0001-01 · São Paulo/SP, Brazil · contato@monely.app